Fat Panda Casino - プレーヤーはエラーメッセージのため撤退できません。

Since the 7th of February, I've been trying to process my withdrawal but I can't. It's showing an error as depicted by the screenshot, as if I've already made a withdrawal and I need to wait. However, I've never been able to make a withdrawal, it always shows this error. When the given waiting time expires and I try again, the same error appears with an even longer future date.

Desde o dia 07/02 estou tendando realizar minha retirada e nao consigo, da esse erro conforme mostra a print como se eu estivesse feito algum saque e tivesse que esperar mas nao realizei nenhum saque, na verdade nunca consegui sempre da esse erro. Quando passa o tempo de limite mostrado ao tentar realizar outro saque aparece o mesmo erro com uma data mais longa.

Hello netoflausino,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fat Panda Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

All my account details were verified, they said they would solve my problem, they sent me an email about 2 days ago claiming that I could make my withdrawal and it would be processed but I couldn't, the error persisted and now it's been about 3 days I no longer have an email response.

Todos dados da minha conta foram verificados, eles disseram que ia resolver meu problema, me mandaram um e-mail a uns 2 dias atrás alegando que eu poderia realizar meu saque que ia ser processado mas não consegui o erro persistiu e agora faz uns 3 dias que não tenho mais resposta por e-mail.

Dear Netoflausino,

We sincerely apologize for any inconvenience caused by this. Please be assured that our team is actively investigating the issue to expedite resolution. Rest assured, we are fully committed to ensuring the highest level of satisfaction for our valued customers, and addressing this issue promptly has been elevated to the forefront of our priority list. Your continued support and patience are greatly appreciated as we work diligently to rectify this situation. We will update you shortly.

Your FatPanda team

Thank you very much, I appreciate your attention!!!

Muito obrigado, agradeço a atenção de voces!!!

Dear Fat Panda Casino,

Can you please specify when could we expect any update regarding the player's withdrawal?

Dear Casino Guru,

We're happy to inform you that the case has been resolved, and the player has withdrawn their winnings, demonstrating our commitment to efficient service and a smooth gaming experience.

Thank you, and have a great day!

FatPanda

Fatpanda's work was very good, they sent my money manually!! Quality and serious casino.

Muito bom o trabalho da fatpanda, enviaram meu dinhero manualmente!! Cassino de qualidade e seriedade.

Dear netoflausino,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru

Edit responseDelete response