FatBoss Casino - プレイヤーの残高は無効になりました。

Casino confiscated my money!

I made a dposit of 700 EUR, played a bit and claimed a withdrawal od 670 EUR.

After a couple of days of peyment pending, casino cancelled my withdrawal and voided my balance, stating that I did not complete a wager of deposit+bonus 30 time which is not true, because I did not played with any bonus!

Even if I would, in the casino system it's not possible to claim withdrawal ig you have an active bonus, so basically casino just stole my money!

Chat trascript is here

Hello Albino,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FatBoss Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is it possible to forward your deposit and bonus history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about? Did they refund your deposited money?

Looking forward to your answer.

Regards,

Nick

Dear Albino,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint was reopened based on the player's request.

Hello Albino,

Could you please advise if there's been any update regarding your case since our last post here?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.