FatPirate Casino - プレイヤーの出金リクエストが繰り返しキャンセルされます。

I lodged 8 withdrawal attempts now they cancelled my withdrawal 7 times. At first tried saying it was me. Then blamed my bank to which my bank said no contact. Then they admitted it's on there end. On 3rd attempt and now I get the same script on repeat.

They no longer even reply to emails my only form of contact is the live if I connect via a false email address.

Dear gamonbryzy,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Could you please confirm that you passed the full KYC verification and that your payment methods are fully verified as well?

Which payment method have you chosen for your most recent withdrawal requests?

Have you tried choosing a different payment method to see if the problem persists?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.