Faustbet Casino - プレイヤーは検証プロセスで立ち往生しています。

It started in late August when I tried to make a payout of 25 euros but a message showed "There was an error processing your request. Internal service fault Client is excluded."

I chatted with live chat and told me that I need to send documents.

I emailed them my documents to support@faustbet.com.

I waited 2 days I did not get a response from them.

So I sent a follow up email but 2 days passed no response.

I asked live chat and they said

"Please be informed that the documents are checked by the relevant department.

I will kindly ask you to wait, you will get an answer as soon as possible."

I waited but still no new email from them.

I emailed support@faustbet.com and mail@faustbet.dk but no response.

I don't know what to do anymore.

I am not allowed to make a payout in the casino and they don't respond to my emails.

Fausbet is ignoring all my emails and now I cannot open their live chat and it has been about a month now.

Hello, Gustavo.

Thank you very much for submitting your complaint through our website. We are sorry to hear that they let you wait. We will do our best to resolve your complaint as soon as possible.

We recommend you check the e-mail spam folder; the casino may have sent you an e-mail specifying the problem. Could you do it and inform us about the outcome, please?

Regards, Jozef

Dear Gustavo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Dear Gustavo.

We are reopening your complaint as requested and extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello I checked my inbox, spam folder and trash folder but I did not see any recent emails from them.

The complaint link was in spam that is why I was not able to reply right away.

Thank you  for letting me re-open this case.

Hello Gustavo.

We are glad that you have managed to respond. We will now try to get in touch with the casino.

We would like to ask the Faustbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.