Favor.bet Casino - プレイヤーは出金処理の遅延を経験します。

I tried to withdraw €1000 which I won on 24.12.24. I verified my documents on 25.12.24 and I am still waiting on my withdrawal to be processed. I go on the live chat and email support every day and they keep promising they will process my withdrawal but I am still waiting. I have never had this experience with another casino website. I would be so grateful for some help please

Dear Graceymcf, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

What types of games did you play? Were they slots, live casino games, or did you make bets on sports?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika