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Hi there 

I have been trying to reach someone since December 18th. I have sent several emails to your site asking for details on my second withdrawal. 

My user name is Lindita1976, my name is Lindita Rosano. 

I have placed 2 withdrawal requests, one requested on December 15th in the amount of $2500 and it was successfully processed and deposited on December 17th.

The second withdrawal of $2500 was placed on December 16th, I then reversed $1000 but left $1500 to be withdrawn. I have yet to receive my second withdrawal. Transaction ID is 103470714. The transaction on my account says cancelled but that is clearly not correct. 

I am still owed $1500 and have waited 7 days for someone to just respond to my several emails. 

There is $1500 that is still owed to me and I am hoping someone will have the courtesy to contact me today. 

Thank you

Lindita R****

Dear Lindita1976,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Lindita1976,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.