FEZbet Casino - プレイヤーの出金リクエストはキャンセルされました。

This company also hasn't paid me 500 euros since Friday. I won 2 bets and requested a withdrawal, but they canceled it, and that's it. These bastards are really getting on my nerves!

Эта контора так же не оплатила 500 евро с пятницы, я выиграл 2 ставки, и поставил на вывод деньги.. они отменили вывод и все. они уже заебали, эти уроды!

Dear livetimelv,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you received any explanation from the casino after your withdrawal request was canceled?

Have you made any successful withdrawals from this casino before?

Could you please specify if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

in response I received a message about a system error that the withdrawal was cancelled, and that's it, the money disappeared from the account and that's it... I write in the chat that they close it and that's it... no response.

I haven't withdrawn money from there yet!!!

and they didn't ask for an inspection, they just took the money and that's it...

в ответе пришло сообшение о системной ошибке о том что отменили вывод, и все а деньги с аккаунта пропали и все.... в чате пишу они закрывают его и все.. ответа нет.

деньги я не выводил оттуда еще!!!

а проверку они не запросили, просто деньги забрали и все...

Could you please specify what bets you made? Do I understand correctly that the casino forfeited your winnings?

Yes, they confiscated my winnings.

да конфисковало мой выигрыш

Could you please specify what bets you made? Did you make bets on sports?

to bet on sports!

да ставки на спорт!

Thank you for the update.

As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Veronika