FEZbet Casino - プレイヤーの撤退が大幅に遅れています。

Good day. I've had an account with Fezbet Casino for years. However, this time, my withdrawals are delayed. It's been 14 days since I first requested it on May 8th. All I've been told by support is that the process is pending, that I need to wait, and that there is no set timeframe. I also filed a complaint via email, but they told me the same thing (attached screenshot). Honestly, I'm starting to think that I've lost the money. Can you help me?

Buen dia. Tengo una cuenta en Fezbet Casino hace años. Pero esta vez, tengo demorados mis retiros de fondos. Ya hace 14 días de la primera solicitud realizada el 8 de Mayo. Desde soporte lo unico que dicen es que el proceso esta en espera, que debo esperar y que no tienen un tiempo determinado. Tambíen reclame por mail, pero me dijeron lo mismo (adjunto print). Sinceramente ya estoy pensando que he ´perdido el dinero. Podrian ayudarme?

Dear jujudelavida1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good day. This morning I received the withdrawals. Thanks for the help too

Buen día. Esta mañana he recibido los retiros. Gracias por la ayuda igualmente

Dear jujudelavida1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru