FgFox Casino - プレーヤーのアカウントがブロックされました。

So not only have I been waiting to be verified for about a week now, they do not inform me that my documents weren't adequate enough, and I've constantly attempted to reach out but don't hear anything back. BUT now I've also been blocked from accessing the website, making it impossible to withdraw my winnings! This is not okay and I've been very much scammed by this website!

Hello LinkBeta5,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FgFox Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise which documents are already verified and which not? Did the casino specify what is wrong with the submitted documents and how should you send them again?

Please note that until the process won't be finished, you won't be able to withdraw your balance from the casino.

Looking forward to your answer.

Regards,

Nick

Dear LinkBeta5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

They have not responded to any inquiries I've made in regards to my account. I KNOW for a fact I had over 190$ that I had been attempting to withdrawal. This is the last email they sent to me about it was this which was on Jun 18, 2022.

Dear, Drake!

Thanks for your response!

We want to inform that your request is still on the queue. You should wait a bit more, till our finance department will consider your application.

Thereafter, we will inform you about results via email. If more information be needed, we will contact you right away as well and provide you with further instructions.

Hope for your understanding! Have a nice rest of the day!  

Kind regards,

FGFOX Casino team

The last thing I have to say is, that I attempt to login to Fgfox.com now and it now shows this page (pic attached) saying I'm in a restricted country. And this was after all of this. I'm owed 200$ fair and square and they've attempted to not payout in this case!

Thank you LinkBeta5,

It would be understandable if your account would be just blocked due ongoing verification but seems strange that you lost access to the site from your country. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello LinkBeta5,

I will assist you with the complaint from now on. I would like to ask the representatives of FgFox Casino to join the conversation in order to help us resolve the issue.

FgFox Casino,

could you comment on the status of LinkBeta5's account? What needs to be done in order for him to withdraw successfully?

Hello everyone!

We're so sorry to hear regarding this situation.

First of all, let us emphasise that according to our Terms and Conditions: "Citizens and residents of the United States of America do not have the right to open accounts with our Website or add monetary funds to their accounts. If you live in or are located in one of these jurisdictions, you agree not to open and/or use your account on the Website and to immediately close your account if you have previously opened it."

It can be checked by following the link (REGULATORY REQUIREMENTS AND LIMITATIONS 2.3) - https://fgfox.com/info/terms_and_conditions

When user LinkBeta5 loaded documents required for the account verification, they has not been verified by finance department due to the violation of casino's Terms and Conditions. 

Anyway, due to that situation we can offer the following solution and provide the amount of deposit made back to the user. We suppose that it's a fair solution in this case.

Kind Regards, 

FgFox Casino

I think at least 2x the original deposit would be doable as BTC has it's associated fees.

Hello again!

We agree to send back the amount of initial deposit to the user which is quite fair, we suppose. However, it cannot be sent x2 compared to the amount of that deposit since casino does not take any fee for the transaction.

We're looking forward to reply from Tomas regarding this case, considering all the information which has been provided.

Kind regards,

FgFox Casino

Hello all,

since there was no agreement on the proposed solution, let me ask the casino representative about how it came to be that LinkBeta5 was able to register from a restricted country?

I am quite curious to know this answer as well.

Ya know what, just go ahead and send me back my initial deposit. I'm just going to give you the rating you deserve and move on, as this casino is clearly not able to be trusted. The next response will contain the info.

Hello all,

thanks for the clarification and cooperation to the casino representative and LinkBeta5.

LinkBeta5,

Since you decided to accept the casino's offer we will respect your decision and we wish you luck in the future. Please let us know when you receive your refund. We'll keep the complaint open until your confirmation you received the money. Much appreciated!

I've received it. Thank you.

LinkBeta5,

Thank you for using the Casino Guru complaint resolution center. We will now mark it as 'resolved' in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.