FgFox Casino - プレーヤーの預金は、彼のアカウントに入金されたことはありません。

I have 3×30€ =€90 transferred money ,to fgfox (first deposid).

In my wallet i got a error..

But the money has been debited by fgfox

So the money is not on my play account,and has not been refunded to my bank....

The question :Where is my money..

Dear dreeen1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear dreeen1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.