Fight Club Casino - プレーヤーの重複アカウントの問題。

Hello, I just discovered this casino and deposited 20€ for the first welcome bonus. Strangely, I was told that I have a duplicate account there, which can't possibly be true under any circumstances. There is also no one in my household who is registered with this casino. I would like detailed information about what other account could possibly exist, considering I only heard about this casino for the first time in my life no more than an hour ago??

Hallo, ich habe das Casino eben erst hier entdeckt und 20€ für den ersten Willkommensbonus eingezahlt. Komischerweise wurde mir gesagt, dass ich dort einen duplicate Account hätte, was unter keinen Umständen wahr sein kann. Auch in meinem Haushalt ist niemand in dem Casino registriert. Ich würde gerne genaue Informationen haben, welcher Account da noch sein soll, wenn ich vor höchstens 1 Stunde das erste Mal in meinem Leben von diesem Casino gehört habe??

Dear QueenLea,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please clarify how this information influenced your account? Do you have access to it? Were your funds confiscated?

If there is any other communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

It's okay, I just asked support again and the first welcome bonus was credited to me. So it's already sorted out. Thank you very much 🙂

Ist schon gut, habe einfach nochmal beim Support nachgefragt und mir wurde der erste Willkommensbonus gutgeschrieben. Also hat es sich schon geklärt. Vielen Dank 🙂

Dear QueenLea,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru