firevegas Casino - アカウント確認の問題により、プレイヤーの出金が遅れました。

I have provided all of the required documents (including having my bank print out a bank statement stamped with date) 2 forms of ID passport and license..

They are still refusing verification..

I have 3500 dollars pending since Feb 13 2024

They asked for another document and ended email, we SHOULD be able to verify your account

Something is very wrong here,I have used other casino sites in the past and never had any issues with the verification process

Thank you

Dear sandimckay17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please advise which document the casino requested in addition to what you already submitted?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

hello tomas, i have sent an email with more information in regards to this situation...

thank you and i am hopeful everything works out

wanted to update...my account has been verified as of this morning..

will update once withdrawal goes through..

thank you

update...funds have been deposited...i suggest being patient with firevegas for verification...it took some time compared to other sites, but once verified there shouldn't be any issues with withdrawals...

Dear sandimckay17,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru