firevegas Casino - プレイヤーが撤退を受け取るのに苦労しています。

I won 373 dollars and have been trying yo withdrawl it for days now. The customer service takes over a day to respond to any questions regarding my withdrawal. They have stated that the only withdrawal method is bank draft which comes with a 40 dollar fee for me and takes over 5 days... so basically they just try to prevent customers in any way possible from cashing out winnings. So they ask for a document I send it and 24 hrs later they say I need another document. Typical online casino scam site. Do not play here. If you win money they will do whatever they can to keep you from cashing out your winnings...

Dear Mogolor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence.

Have you made any successful withdrawals before? Do I understand correctly that you have not yet passed the verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Mogolor,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.