Flint Casino - プレイヤーのボーナス賭け条件の問題。

I received a no deposit bonus of 10 dollars, the conditions for withdrawing funds were to win back the wager in the amount of x35, that is, 350 dollars. I almost did not hope that I would be able to win it back. But I was incredibly lucky)) and I played it 100%. But when I tried to make a withdrawal, not only did the 50 dollars that I received as a result of wagering disappear from my account, but instead I was offered to take 10 dollars like a prize, but this is half the trouble. And even that $10 I can't withdraw until I bet $200, what the hell is that??? Why was this not mentioned in the terms of the bonus??! It was necessary to immediately warn that the wager was not ×35, but ×55. It turns out that I wagered 10 bonus dollars ×35, and now I need to win back 10 dollars again but already ×20.

And I can't insert screenshots, that's the only way it works.

https://photos.app.goo.gl/N4Nm6gKHbJfzBVBb9

https://photos.app.goo.gl/3GTSXSAFkCAGYcrD7

https://photos.app.goo.gl/P3CvycjQEx7ZpGqB9

Hello SidorKovpak,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Flint Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you deposit any money into the casino? Would it be possible to forward the link of the exact same bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick, let's get it right. It was not 40 but 50 dollars that disappeared, but 10 is the so-called prize, for the fact that I won back 10 dollars with a wager ×35. But!!! I will be able to withdraw these ten dollars when I deposit also $10 and win back my deposit with a wager ×200!!!!

The account is fully verified, up to the payment method. I did not make a deposit, it was not required by the terms.

I'll send a link to their promo site, where this bonus is called "No Deposit Bonus for registration" promo code F500.

https://casinoflint-2023.monster/

I talked with support yesterday, I don’t know how to convey the whole conversation, I’ll throw off part.

Привет Ник, давай по порядку. Пропало не 40 а 50 долларов, а 10 это так называемый приз, за то что я отыграл 10 долларов с вейджером ×35. Но!!! Я эти десять долларов смогу вывести когда внесу депозит тоже 10 долларов и отыграю свой депозит с вейджером ×200!!!!

Аккаунт полностью верифицирован, вплоть до платежного метода. Депозит не вносил, он не требовался по условиям.

Я скину ссылку на их промо сайт, там этот бонус называется "Бездепозитный Бонус за регистрацию" промокод F500.

https://casinoflint-2023.monster/

С поддержкой общался вчера, как передать весь разговор не знаю, скину часть.

And my history of bonuses is completely cleared, but I made screenshots, I'll try to throw them off in chronological order

И ещё моя история бонусов полностью почищена, но я сделал скрины, попробую в хронологическом порядке скинуть

And if, according to my bonus history, I didn’t receive a bonus yesterday)), then why don’t I activate it again?)))

))))) It turned out)) Let's repeat?))

И если, согласно моей истории бонусов Я вчера не получал бонус)), то почему бы мне снова его не активировать?)))

))))) Получилось)) Повторим?))

Hello SidorKovpak,

Is it possible to forward your bonus and betting history to nikolas.b@casino.guru for further review?

Hi Nik. I didn't quite understand you. Should I send my messages to the email address you specified?

Привет, Nik. Не совсем понял тебя. Мои сообщения переслать на почту, что ты указал?

Hello SidorKovpak,

There should be a betting history within your account - you can either export it or make screenshots from it or request it directly from the casino in excel or PDF format - then please forward it to nikolas.b@casino.guru.

Dear SidorKovpak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello SidorKovpak,

Based on the collected evidence from you it seems like the casino voided your balance as you did bet over the maximum allowed limit while playing with a bonus and they simply credited you a new bonus and that's why it needs wagering again.

However, to clarify what happen, I would like to ask Flint Casino to join us and help us resolve the player's issue.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I am sorry I could not be of more help on this occasion.

Best regards,