Fluffy Spins Casino - プレイヤーのアカウントは閉鎖されました。

Hello I tried to withdrawal from my account and my account is been blocked.

Dear Mohammed,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please indicate whether you passed the KYC (verification)? Have you made any successful withdrawals before?

Have you tried contacting the casino directly and ask what happened? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Mohammed,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.