Foggy Star Casino - プレイヤーが賞金を受け取れずにいます。

Hi I first deposited on this casino because I read some great reviews but unfortunately they turned out to be false as I made a win of 580 euros after requesting the withdrawal 10 days have passed and it still has not been made after several attempts with the live chat and their support do not give me a concrete answer they always say different things I think this mess is to be avoided thanks for your help

Ciao ho depositato per la prima volta su questo casino perché ho letto delle ottime recensioni ma purtroppo si sono rilevate false dato che ho fatto una vincita di 580 euro dopo aver richiesto il prelievo sono passati 10 giorni e ancora non è stato effettuato dopo vari tentativi col live chat e il loro supporto non mi danno una risposta concreta dicono sempre delle cose diverse io credo che sia da evitare questo casino grazie del vostro aiuto

Dear Costy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Costy,

Have you received your withdrawal from the casino yet?

Hello, thanks for your help, unfortunately I have not received the withdrawal or any response

Ciao grazie del tuo aiuto purtroppo non ho ricevuto ne il prelievo ne alcuna risposta

This has happened now

Questo è successo adesso

Thank you for your reply, Costy. Do I understand correctly that this was your first withdrawal attempt? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus, please?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Costy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.