Foggy Star Casino - プレイヤーのアカウントがブロックされました。

I won over 11000 € yesterday from No limit's Das xBoot game and after that i made several withdrawals (12 000 € total) and now i cannot log in to my account anymore.

Dear Breinis84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then and your account remains closed, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

Ok, thanks.

This is the situation at the moment.

This is also very awkward because I already posted a video about that win on Facebook, where I celebrating and I was suprised how much I hit.

Ok, now my account works again and i can log in. 👍 Progress

Ok, things are progressing now and I guess there was problem with system which they got fixed. I was worried, naturally.

They asked me to send copy of passport and proof of source of income. I sent copy of my passport, selffie with passport and my bank statements from 1.6 to 31.8.2022. So this is full identification process.

Thank you for your reply, Breinis84. I am happy to hear that at least your account issues have been resolved. Please, keep cooperating with the casino when verifying your credentials and let me know about any further developments. Thanks!

Here's the situation now. I am not sure did SoftGamings side (management company FoggyStar) already accepted the notarial passport and selfie with notarial passport.

So they faked everything and stole my winnings with false accusations. Do not play casinos which is located in Curacao.

I would like to say that FoggyCasino is a scam casino. I won 6000 euro from Mental and they did pay 5000 euro after first verification. I won more with that 1000 euro (5000 euro withdrawal limit/week). First i hitted in No limit's Road Rage and after that from No limit's Das Xboot. I made withdrawals of 12 000 euro total and first they closed my account on Sunday 4.9.2022 and re-opened it on monday 5.9.2022. After that i sent many documents which they accepted and after that they just making up false accusations. That's the truth.

FoggyStar Casino is a scam without reliable license and the main problem with the offshore license is that it will not cover you against any sort of customer rights violations, and you can not rely on cooperation from the Authorities in case of a dispute. DO NOT PLAY THERE

As you can see, I canceled 1000 euro withdrawal 3.9.2022 17:14 (UTC+3). I won that 12 000 euro with that. I also canceled while ago 2000 euro and buyed 3 mental bonus buys and made new withdrawal request. And most importantly! They have not shown any evidence against me, but making up false accusations.

Ok, We have an agreement with Foggy Star Casino. This case is closed.

Awesome news, Breinis84. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.