Foggy Star Casino - プレーヤーは、複数のアカウントを開設したとして告発されました。

I won at this casino then after verifying my account they say I have multiple account but will not say any more! They kept my winning put 500 back in my playing account which I played out then then blocked me, and I was second in a tournament I entered.

Dear debralove123dl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus, or they were tournament winnings?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Absolutely not I use my phone and my phone only no other devices and nobody else knows my login details this is 100% fact. I do my absolute best at all times to follow ALL the casino rules

Thank you, debralove123dl, for your reply. Could you please advise if all your winnings were accumulated from the tournament? Was it a freeroll tournament or you paid to participate in it? Do I understand correctly that your account was successfully verified in the past?

No all my winnings where from deposits I made

the tournament finishes at the end of the month, I am unsure if I am still second on the ladder I am blocked out

Here are two wins I had I was proud of in the fame sizzling eggs (which I really enjoyed) both where won while I had free spins on seperate occasions

Thank you very much, debralove123dl, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear debralove123dl,

I am so sorry to hear your account got blocked and the funds confiscated. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a representative to join this conversation and participate in the resolution of this complaint.

Dear Foggy Star Casino,

Could you please state why the player's account got blocked and the funds confiscated? Could you please provide us with the evidence? You can send it to my email address stefan.m@casino.guru.

Thank you in advance for providing the information.

Kind regards,

Stefan

Dear Casino Guru,

The player violated several points of our Terms and Conditions. We have provided you with a full report by email.

Regards,

FoggyStar

so am I abLe to also see this report I asked on more than one occasion for this but no luck also casino guru, your opinion I would greatly appreciate please and thanks in advance

Dear debralove123dl,

I am afraid the evidence provided by the casino is sufficient to reject this complaint. Thank you very much for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Stefan