Fonbet Casino GR - プレイヤーの賞金は支払われません。

THEY DIDN'T GIVE ME 240€ FROM MY WINNINGS

ΔΕΝ ΜΟΥ ΔΩΣΑΝΕ 240Ε ΑΠΟ ΤΑΚΕΡΔΗ ΜΟΥ

Dear kostas2260,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Is there any withdrawal request currently pending in your player's account?

Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.