Fortune Clock Casino - プレイヤーの賞金は不正行為の疑いにより没収されました。

Withdrawal request denied and funds removed from account - they claimed I had cheated by delaying a game, however this happened on the gaming providers side - I won hands of blackjack however the balance was still going down (the winnings were not being credited to the account) I had previously reached out to them about this, and they did credit the account with the winnings, however on withdrawal they insinuated I had cheated, cancelled my withdrawal and all my money in the account, so the balance is now 0. They are now saying that this is under review, but it has been over a week since I had any updates

Dear joseph226,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Fortune Clock Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you played with an active bonus?

Please send me your entire gaming history in Excel format. You may request it from the casino, and then forward it to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear joseph226,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.