Fortune Clock Casino - プレイヤーの賞金は没収されました。

I deposited around 40 euro and won 462 tried to withdraw they put all sorts of obstacles in my way saying even though I was playing with cash and never had a bonus they put a 100% bonus on the account so I went through the bet requirement but still they didn't pay out then when I checked my account it went to 1128 overnight but couldn't explain why they then said I was dishonest for trying to withdraw my money as I wanted to close the account due to me not being confident but they then said I was dis honest by trying to do that and not only took the money they had added to my account but the original winnings as well

Dear Glyn,

Thank you very much for submitting your complaint. I’m very sorry to hear about your unpleasant situation. Do I understand correctly that the bonus was credited to you without you automatically by the casino?

Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

We received this email from Glyn:

"Hi Kristina

Yes that is right I opened my account with cash and only played with my own money yet when I won they said I have an activation bonus I have to play my deposit amount times about 5 and reach 100% of the bonus which I never even had all I want is my money i won off them which they have stolen 

Thanks 

Glyn"

Dear Glyn,

Thank you for your email. I checked the casino's Promotions section (https://3clockfortune.com/en/promo) and it seems that the bonus has to be activated by the player. Is there any chance that you've registered by clicking on 'activate' underneath the bonus offer (please see the attached screenshot)?

Dear Glyn,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.