FortuneJack Casino - プレーヤーはなんとか未成年者として登録しました。

Hello, I played at this casino in 2018/2019 as a minor. I had several accounts there. These deposits were illegal.

I asked the casino to reimburse these losses. This refuses to do so.

The amount in dispute is 0.579 ETH and around 0.04 BTC

I hope you can help me.

Hallo, ich habe in diesem Casino im Jahre 2018,2019 als Minderjähriger gespielt. Ich hatte dort mehrere Accounts. Diese Einzahlungen waren rechtswidrig.

Ich habe das Casino aufgefordert diese Verluste zurück zu erstatten. Dieses weigert sich dies zu tun.

Der Streitwert beträgt 0,579 ETH und etwa 0,04 BTC

Ich hoffe sie können mir helfen.

Dear Jonas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please advise if you have ever submitted documents to verify your identity? Could you please confirm you filled in your profile and provided the correct date of birth?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Good day,

I believe that at least initially no date of birth was necessary as an indication. At least until the first payout or when playing with certain providers. However, that was a few years ago. As far as I know, documents were not requested and I consider this extremely questionable with the sums paid.

I would like to provide more chat histories, but the casino is ignoring my GDPR request. This is also a reason for a complaint on my part, as I am entitled to this information under EU law.

Guten Tag,

ich glaube, dass zumindest anfangs gar kein Geburtsdatum als Angabe nötig war. Zumindest bis zur ersten Auszahlung oder beim Spielen bei bestimmten Providern. Dies ist jedoch schon ein paar Jahre her. Dokumente wurden meines Wissens nicht angefragt und dies halte ich bei den Eingezahlten Summen für äußerst fragwürdig.

Ich würde gerne mehr Chatverläufe liefern, jedoch ignoriert das Casino meine DSGVO Datenauskunft anfragen. Dies ist ebenfalls ein Beschwerde Grund meinerseits, da mir diese Auskunft nach EU Recht zusteht.

Thank you for your reply, Jonas. Unfortunately, if you didn't fill your profile in, or didn't provide any documents to verify your identity, the casino didn't have a chance to know that you were playing as underaged. The situation would be completely different if you provided this information and the casino would let you play anyway. I apologize, but we are not able to help you in this case.

Additionally, I would like to point out, that Casino.guru, unfortunately, doesn’t deal with complaints regarding GDPR, personal data storing, and Privacy Policy, therefore we cannot help you with this matter.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Hello, I know that the casino could not know anything about this. However, these bets were illegal and not valid, as gambling is only allowed from the age of 18.

However, this is ignored even though the casino is not entitled to the money.

That's why I'm reclaiming my stakes.

Since this casino is a company that operates in the EU, they are obliged to provide GDPR data information.

Guten Tag, dass das Casino davon nichts wissen konnte ist mir bekannt. Jedoch waren diese Einsätze rechtswidrig und nicht gültig, da Glücksspiel erst ab 18 Jahren erlaubt ist.

Dies wird jedoch ignoriert, obwohl dem Casino das Geld nicht zusteht.

Deshalb fordere ich meine Einsätze zurück.

Da dieses Casino ein Unternehmen ist welches in der Eu operiert sind diese zu einer DSGVO Datenauskunft verpflichtet.

I am sorry, Jonas, but for the previously mentioned reasons, we are not able to help you. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.