支払われず、2か月待っています。引き出し状況には財務部門で処理されたと表示されており、すでに書類を送付しましたが、支払われません。
They don't pay, I've been waiting two months. The withdrawal status says it was processed by the financial department, I've already sent documents but they won't pay.
Não pagam,estou há dois meses esperando. No status do saque diz que foi processado pelo departamento financeiro, já enviei documentos mas eles não pagam.
こんにちは。あなたの状況については残念に思います。少なくとも、カジノ側が解決しようとしない場合はブラックポイントが加算されるように、苦情を申し立てるという選択肢もあります。以前の投稿で書いたように、彼らは私のスコアがそれほど悪くても気にしていないようで、戻ってこないようです。
2 か月は長すぎますし、彼らから何かを得る望みすらありません。もちろん、私は自分の運命を受け入れ、カジノに関する情報を常に事前に調べておくべきだという教訓を学びます。そうすれば、多くの不快な思いを避けることができるからです。
Hi, I'm sorry about your situation and you also have the option to file a complaint at the very least so that the casino gets black points if they don't try to resolve it. According to what I wrote in my previous posts, it's more like they don't seem to care that I have such a bad score and they won't go back.
2 months is too much and I wouldn't even hope to get something from them. Obviously I would accept my fate and take the lesson that you should always look up information about casinos ahead of time, because you can avoid a lot of unpleasantness.