苦情は受け付けられません - ヘルプ

Good afternoon, I'm trying to submit a complaint, but in the last step where it says "Restricted bonus", I select continue to the next question and it won't let me go any further. Anyone who can help me?

Boa tarde, estou a tentar submeter uma reclamação, mas no ultimo passo onde diz "Bonus restrito", eu selecciono continuar para a questão seguinte e nao deixa avançar mais. Alguem que me possa ajudar?

Hmm, this is the first time I've heard this and I have a few tips. Try to create a complaint from another device, delete cookies or try another browser. If that doesn't help and your issue keeps recurring, let me know and we'll see what we can do. 

Hello Jaro!

Thanks for the answer.

I did exactly what you suggested, without success. I cleared history and cookies. I tried the Chrome and Edge browsers, changed PCs, tested with my cell phone and the problem is always the same. I reach the Restricted Bonus step, I select to move on to the next question and I no longer have the option to continue.

Can I file a casino complaint in another way? By email, for example?

Olá Jaro!

Obrigada pela resposta.

Fiz exatamente o que sugeriu, sem sucesso. Limpei historico e cookies. Experimentei Navegador Chrome e Edge, mudei de pc, testei com o telemovél e o problema é sempre o mesmo. Chega ao passo de Bonus restrito, selecciono passar para a questão seguinte e deixa de ter opção de continuar.

Posso apresentar a reclamação de um casino de outra forma? Por mail, por exemplo?

Hello Li979,

Thank you very much for trying all the suggested steps. Since it has been a couple of days, we don't want to delay you. Please send an email explaining your situation to complaint@casino.guru

In any case, I will forward your attempts to our tech specialists. I hope we well be able to detect and resolve the issue. If you came upon anything else what seems to be weird, we'll be here. Thank you!