20betで勝ったお金を現金化できない

I have already submitted all the documents and they keep rejecting my withdrawal

Ya presente todos los documentos y me siguen rechazando mi retiro

Hello,

I can see that you created a complaint about this. May I know whether your account verification was completed, please?

Kindly note that the verification goes first, only after you pass it, you are eligible for the withdrawal.

Could this be the problem?

I already verified my account, present everything they asked me

Ya verifique mi cuenta ,presente todo lo que me pidieron

Ok, so it means that all documents you've provided were accepted, not a single one is missing now and you also got some sort of confirmation, that the verification was successfully completed right?

Kindly inform Petronela via your complaint as well, she asked about the verification.

Yes, it appears that they were approved

Si ,sale que fueron aprobados

Even yesterday I presented another receipt where my name and account number appear where I am going to withdraw, they approved the document and even so they rejected the deposit

Incluso ayer presente otro recibo donde figura mi nombre y numero de cuenta donde voy a retirar ,me lo aprobaron el documento y aun asi rechazaron el deposito

Hello,

well, I'm not sure what I can make of it now.

Do you have a problem with the deposit - money sent to the casino account or with withdrawal - money sent by the casino to you, please?

Forget with this CASINO and a waste of time.

Wherever I go, I'll unmask these vicars!

Esquece com este CASINO e uma perda de tempo .

seja onde for vou desmascarar estes vigários !

Well, I can imagine it must be very annoying, but still,

I would wait for your complaint to be closed first, we all make mistakes and there is still a chance that the casino will make some progress with the issue - at least I hope there'll be progress. 🤞