Fantastik Casino は私に賞金を支払っていません。

5 years have passed and Fantastik casino has not paid me my winnings despite this message:

Fantastik Casino thanks you for the trust you have placed in us and we are pleased to inform you that your withdrawal of €400.0 has been successfully registered.

Reference Number: 155454

(Please keep your reference number)

Sono trascorsi 5 anni e Fantastik casino non mi ha pagato le vincite nonostante questo messaggio:

Fantastik Casino ti ringrazia per la fiducia che ci hai riposto in noi e abbiamo il piacere di informarti che il tuo prelievo di 400.0 € è stato registrato con successo.

Numero di Riferimento: 155454

(Si prega di conservare il numero di riferimento)

Hi, can you tell me which casino of these is it please ? 

Also, when did you get this email ? Why didn't you get back to us sooner ? I think this would be very difficult to follow up. Did the casino have a reason for not doing so ? It looked like everything was fine and they sent the money according to what they wrote. 

I saw that one of these casinos, specifically the last of the 3 on the screenshot, is no longer working, so is that casino still operating or don't you know ?