SNAI 税コードがブロックされました

Good morning, Snai has blocked my tax code for no reason. I've opened and closed my gaming account a few times, but it doesn't say anywhere that it can't be done! However, I would like to talk to someone who works for Snai and try to find an agreement.

Buongiorno, snai ha bloccato il mio codice fiscale senza alcun motivo. Ho aperto e chiuso il mio conto gioco qualche volta, ma non c’è scritto da nessuna parte che non si può fare! Comunque, vorrei parlare con qualcuno che lavora per snai e cercare di trovare un accordo.

Hi, have you tried contacting the casino and asking them about this problem and if they can recommend a solution ? I think that would be the most sensible thing to do, because I'm not sure if I can recommend anything else you should do in this situation. 

Will you try it and let me know what the casino told you ? 

I have no way to contact the casino, they won't let me create a new profile and they don't respond to emails.... by giving you the tax code do you think you could make a report or something?

Non ho modo di contattare il casino, non mi fanno creare un nuovo profilo e non rispondono alle mail…. dandoti il codice fiscale credi che potresti fare una segnalazione o qualcosa?