Frank Casino - プレイヤーの預金は彼のアカウントに入金されたことはありません。

40 € were transferred yesterday evening via immediate transfer and of course they were withdrawn directly from my banking account ... until now and after 5 e-mails to the "Support" I still do not see any deposit on my part ... I paid the PIN so I made it no chance to get it back ... but they have to transfer it!

40€ wurden gestern Abend per sofort Überweisung getätigt und natürlich wurden sie direkt von meinem Banking Konto abgehoben...bis jetzt und nach 5 e-Mails an den „Support" sehe ich immernoch keine Einzahlung meinerseits...bezahl PIN habe ich getätigt also keine Chance es wieder zu bekommen...aber die müssen es doch überweisen!

Dear Monster.Kody,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

It was transferred to me by Frank Casino 👋🏽

Mir wurde es von Frank Casino überwiesen 👋🏽

Dear Monster.Kody,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Kristina