Fresh Casino - プレイヤーのトーナメント賞金は没収されました。

Dear Ladies and Gentlemen, I want to warn you about this casino. I participated in a tournament and secured 6th place. The prize money was €400, which they did not pay out to me. Their reasoning: Tournament rules can change at any time, and the casino reserves the right to do so.

This is a scam casino. Beware!!! Please do not play there!!!

Best regards,

isinho89

Sehr geehrte Damen und Herren, ich will euch vor diesem Casino warnen. Ich habe an einem Turnier teilgenommen und eine Platzierung 6 erreicht. Preisgeld waren 400€ die sie mir nicht ausgezahlt haben. Begründung: Turnierregeln können sich jederzeit ändern und das Casino behält sich das Recht dafür vor.

Es ist Scammer Casino. Achtung!!! Bitte spielt dort nicht!!!

Viele Grüsse

isinho89

Hello Rezilherif,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fresh Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When did the tournament end? Did the casino confirm that you won't receive the winnings? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

the case can be closed. I have received the payout. Sorry for the inconvenience.

This was a display error in the tournament.

Best regards

Hallo Nick,

der Fall kann geschlossen werden. Ich habe die Auszahlung erhalten. Entschuldigen Sie die Unannehmlichkeiten.

Es handelte sich hierbei um einen Anzeigefehler des Tuniers.

Liebe Grüße

Dear Rezilherif,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru