Fruity King Casino - プレーヤーがKYC検証を完了するのに苦労しています。

I have played thousands on this site through my phone bill and never won i managed to get up to 40 on there so decided to withdraw, however after withdrawing my winnings I waited the required time but nothing happened so next I contacted cs witch was not helpful at all they wanted my mother's identification and bill as well as my own for some silly reason I am happy to prove who I am but my mother is not going to do that I'm afraid it is a very odd request in the first place so my money has just been sat there because of this.

Dear Matt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the licensed and serious casinos takes KYC lightly.

Could you please advise if your mother has registered an account in this casino too? Why you have been asked to provide her personal details? Please forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Matt,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.