Funclub Casino - プレイヤーが離脱の問題を経験している。

I played with my 1st free bonus there and I have been waiting on a $100 withdrawal since June 28th and they have contacted me 2 or 3 × 2 cancel the withdrawal and change the amount and I have followed their rules even though they keep telling me a different amount every single time period they told me if I made a deposit I would get my withdrawal back faster and I did that and now they have given me no deposit or withdraw so I have sent money for deposit they have not put on my account and they still have not sent me my withdrawal after over 3 months of asking them repeatedly. They do not respond to any of my emails at all and anytime I call them if they do answer they give me a completely different amount that I need to do and cancel and restart the process and I'm not doing it any more and they still have not given me my deposit.

Dear RaeMRae84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus was in play? Would you be so kind and send us a link? Do I understand it correctly, that this was your first attempt at withdrawal?

If there is any other relevant communication between you and the casino that hasn’t been included in the attachments, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Best regards,

Kristina

Dear RaeMRae84,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I sent info to the email kristina.s@casino.guru, to include screen shots of the deposit and free bonus withdrawal. Nothing has posted or been withdrawn in all over 90 days.

Thank you very much RaeMRae84 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello RaeMRae84,

I looked at your complaint and will do my best to help you. I would like to invite Funclub Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thank you kindly for your help

I received an email being notified that once sending my bitcoin address I would receive my $100 withdrawal and I spoke to customer service today and they will be adding my deposit which they have explained to me I cannot use until the withdrawal is complete so I am waiting for that process now. Thank you for your time and all of your help on both sides

We would like to ask the Funclub Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They have actually responded to me a couple of times and told me I was going to be getting my withdrawal but now I have heard nothing. No withdrawal given

Hello RaeMRae84,

Your withdrawal is in progress and is being worked on by our Banking team. We're prioritizing your request, and I will make sure this gets processed ASAP. Thanks for your patience.

Thanks,

Steve J****

Sr. Customer Relationship Manager

I was told last week 48hrs. Business hours are....at that point or past. I'm not even able to play my deposit that's sitting there now. I'm not trying to be difficult at all but it has been over 3 months now.

Dear Rachel,

Good evening!

I am very pleased to inform you that your withdrawal has been paid out successfully. Please check your Bitcoin wallet. We are once again sorry for the delay. We will ensure that you won't have to go through the same trouble again. Thanks,

Steve J****

Sr. Customer Relationship Manager

1 888 480 ****

Thank you. I received it.

Dear RaeMRae84,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru