After making two withdrawals they wouldn't let me have any free bonuses or large deposit bonuses. Made a few deposits anyways,a couple without bonuses all together. Noticed this last time that my wins weren't being added to the balance and I looked in the game history and they said o.oo repeatedly. I asked customer service to send a record of my game play and they kept declining and telling me to look at what's on my end. That's enough for me to know not to trust my money there. Another large win and they've voided my free chip code.... Apparently, if you win they refuse all ndb

I love the games they have but how do I contact customer support and why does that page for help say it doesn't exist? Will I get my withdrawal or...?

I'm kinda anxious about the withdrawal methods. I made my first withdrawal that had a maximum amount. I ended with well over that and they still took the chip amount from the max withdrawal. And, they didn't take certain BTC addresses, which was very strange to me, So I had to use a different wallet and come to find out, I'm reading you have to you whatever BTC address you verify with, which could be anything because they change continuously with my wallets. I really hope I actually get my BTC . Today it shows as processed but it's not on the Blockchain. Apparently, they say this when the company that processes the withdrawals gets the info to send winnings. This makes me uncomfortable and frustrated. I don't know if I'll be back yet. Depends on if I get my BTC today or not.

This was a really fun casino to play at until I made a couple withdrawals. The past few times there was no winning and when I asked customer service about their percentage of winners I hit the literal next play. This happened twice so I no longer believe it's coincidental. Feels fixed.

Great bonuses that aren't too crazy high, as far as wagering is concerned. My biggest issue is waiting " exactly 2 business days" before proceeding with the withdrawal of someone who's done this already before. Also, I keep asking about their VIP program and loyalty bonuses and keep getting the same, extremely, copy and pasted vague response telling me I don't qualify. I deposit a lot with them, probably 500 or 600 dollars this past week alone and still no loyalty bonuses outside of their 20$ chip. I don't care for that bit I never stress that they will find a reason not to pay me. I trust them.

Horrible casino. Been waiting on withdrawal since June. I keep getting texts and calls to cancel withdrawal for different amount and I have bitcoun literally sitting in nothingness because they refuse to pay me, but told me making a deposit would speed up the process.