Funclub Casino - プレイヤーのアカウントがブロックされました。

First and foremost, this casino has terrible customer service. I signed up from the link on this site. At the same time that im claiming the bonus listed here, a completely different bonus pops up in my email. So i think 'i wonder how big the playthrough requirement is gonna be for this one'... about an hour later, i inquire with their live chat. They inform me that i cannot have two bonuses at once (even though their system allowed it and did not provide any warning about such policy), and that he was closing my account. He very well could have simply removed one of the bonuses from my account and confirmed the policy. I would have deposited as i had planned to and continued on. Not only did he close my account, he blocked my IP. As i said before, horrible customer service and ill be making sure to leave a review about this one on every site I can find.

Dear Krystal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that having multiple active bonuses at the same time is prohibited in most casinos. I checked the T&Cs (https://www.funclubcasino.com/rules/?set_lang=en_GB)  and I found this:

"The Player may not redeem multiple no-deposit bonuses. Free processor offers are meant merely for our regular faithful customers and you should have an active depositing account unless otherwise stated in order to cash-out on a free chip offer. Should a Player redeem one no -deposit bonus and then be subsequently offered another one, the Player must make a real money deposit for the Player into their account in the interim in order to be eligible to redeem the second no-deposit bonus."

I am sorry I couldn’t help you more with this case. Please do not hesitate to contact us if there is anything else, we could do for you, or there is any other information that would help us in this case, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.

Best regards,

Kristina

Dear Krystal,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.