Funclub Casino - プレイヤーのボーナス賞金は無効になりました。

I received a $200 welcome bonus and tried to collect my winnings and I haven’t played there in 2 years but I was told i had back to back free chips and I think this is very unfair they should not count something that happened 2 years ago

Dear Giants4771,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.  

Could you please advise if you have redeemed any free promotional offers from this casino previously? Ideally, forward your cashier and bonus histories to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela              

Dear Giants4771,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.