Funclub Casino - プレイヤーの撤退が遅れています。

Have been waiting for some time now for withdrawal or whether or not they've even RECIEVED kyc documents I sent them. I had actually called them, spoke with someone one they're end, and now, I can't seem to be able to find the number on their website any longer.

Dear Dennis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before?  Do I understand correctly that you haven’t received any confirmation regarding successful KYC?

When exactly have you requested this withdrawal?

Additionally, if there is any written communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Dennis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.