Funclub Casino - プレーヤーは賞金を引き出すことができません。

I used a 325 sign up bonus but played through 10,000 dollars and have 9,000 on my account and they are telling me I will never be able to cash out they are a scam

Dear Kolleen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you been informed what specifically seems to be a problem with withdrawing your winnings?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Thank you in advance for your reply.

Best regards,

Kristina

Dear Kolleen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.