Funclub Casino - 国の制限により、プレイヤーは賞金を引き出すことができませんでした。

i try signup in funclubcasino.com , they have promotion for new member get $300 with wagering 20x for withdraw. i try play and win a lot. try for chat with customer service how to withdraw. 

the problem customer service say indonesian is restriction country, why the first time i signup in funclubcasino.com not got message from system for indonesian IP or player is restriction for play ? 

i hope someone can help me for solve my problem..

Best Regards

Jimy Chandra

Dear Jimy,

Thank you for submitting your complaint. I am so sorry to hear about your unpleasant experience. I have carefully checked the casino’s terms which state that some countries in Asia are prohibited, and, as far as I know, your country has formally banned online casinos from operating in your territory.

I admit it is not fair that casinos allow players from restricted countries to register, deposit and play. Good casinos block players from opening an account from restricted countries. An issue like this can occur. I would recommend you to ask the casino support first before registering in the future. Or please read our article about choosing an online casino here: https://casino.guru/how-to-choose-an-online-casino

I am very sorry for not being able to help you further and I hope you won't come across similar problems again.

Best regards,

Dear Jimy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.