Fundalor Casino MX - プレイヤーの賞金が遅れています。

I won an 11k prize and withdrew it on Saturday. It's already been 5 days, and the transfer still hasn't arrived in my bank account. The funds have already been deducted from the casino, and they claimed they've made the transfer, but I haven't been paid. They are scammers. Do not play at this casino, THEY DON'T PAY ANYTHING, they steal your money.

Gane un premio de 11k y lo retire el sabado, y hasta ahora ya son 5 dias que no me llega la transferencia a mi cuenta de banco, ya me quitaron los fondos del casino y dijeron que ellos ya hicieron la transferencia, asi que no me pagaron ,son ratas.., no jueguen en ese casino, NO PAGAN NADA, te roban dinero.

Dear oskrortega,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear oskrortega,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.