Galaxy.bet Casino - カジノはプレーヤーを不正行為で非難しました。

I made a deposit of € 86 a few months back, to which I accepted a 100% bonus. I played around 1500 € bets the following month, but got bored because I set max bets. 50 € / bet on the payout limit. My max bet was also € 50, so the max odds were 2.00. The odds were also limited to min. 1.80 on the condition. I was disappointed as there was only a stated minimum limit (which wagers the bonus) for these terms, 1.80.

I decided to withdraw the balance of my Gaming account, about € 566. They sent me an email asking me to verify my account in order for my withdrawal to be approved. After submitting the required documents, they reported that I was playing "fraudulently," so my account had to be closed. They returned the original £ 86 deposit as a bank deposit, after which my messages were no longer answered. I did not receive information about the rule I violated, nor do I myself have any information about it.

I would not recommend this game service to anyone, as after the first bet was settled, nothing worked.

Tein muutama kuukausi takaperin talletuksen, 86€, johon hyväksyin 100% bonuksen. Pelasin n. 1500€ vetovaihdolla seuraavan kuukauden aikana, mutta kyllästyin firmaan, koska asettivat vedoille max. 50€/per veto voitto limitin. MAX panokseni oli myöskin 50€, täten max kerroin 2.00. Kertoimet olivat myös rajoitettu min. 1.80 ehdolla. Olin pettynyt, sillä kyseisistä ehdoista oli ainoastaan ilmoitettu minimi limit(joka kierrättää bonusta) 1.80.

Päätin kotiuttaa koko pelitilini saldon, n. 566€. He lähettivät minulle sähköpostia, jossa pyytivät varmentamaan tilini, jotta kotiutus hyväksyttäisiin. Vaaditut dokumentit lähetettyäni, he ilmoittivat minun pelanneen ''vilpillisesti'', joten tilini on täytynyt sulkea. He lähettivät pankkitalletuksena takaisin alkuperäisen 86€ talletuksen, jonka jälkeen viesteihini ei ole enää vastattu. Tietoa rikkomastani säännöstä en saanut, eikä siitä itsellänikään ole minkäännäköistä tietoa.

En suosittele kyseistä pelipalvelua kenellekään, sillä ensimmäisen vedon ratkettua yhtikäs mikään ei toiminut.

Hello Tommi,

Thank you very much for submitting your complaint. I am very sorry that you came across a problem like this. Let me ask you a few questions before I contact the casino. Do you have any screenshots of the communication with the casino? Is there any kind of evidence that could help us with your issue? You can send it to my email address kristina.s@casino.guru and hopefully I will be able to help you.

Thank you in advance for your reply.

Best regards,

Kristina 

Dear Tommi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.