Gamdom Casino - プレーヤーの入金は、カジノ アカウントに入金されていません。

I uploaded 250.53 usd in usdt currency on my Gamdom profile , but they had changed my deposit address on my profile.

after asking them to recover my founds , they said they is impossibile yo do that , because the profile now have a new usdt adress

txid of the deposit : 0xb8eefa544c4bd9ea142b586e129dfc0baace1d1265b0948f3d54a8aeb14f776a

Dear 9c55nzzxkb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

The case fixed after some messages with the Casino , thank you

Hello, great to hear it was figured out, we are sorry for any inconvenience caused on our end, due to the nature of Ethereum we rotate addresses at the moment but it will be changed soon for everyone to have permanent ones very soon.

best regards,

Felix

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, 9c55nzzxkb, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru