GemBet Casino - プレイヤーのアカウントがブロックされました。

I have made my first deposit $300 and Gembet give 100% bonus of another $300.

While playing, I have won $500+ giving a total $1198.

After submitting my bank account for verification, Gembet made my account inactive, accusing me opposite betting.

I confirm I do not use any same IP address and don't do opposite bet. I have my own handphone data plan solely used by me.

Dear yucaiyun269,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Petronela,

I have just registered 6 days ago, on 16 December 2022, after knowing Gembet give 100% bonus on first deposit.

I have already submitted my bank statement as a form of verification on 21 December 2022. After submitting it, they saw that I have winnings, the next day, 22 December 2022, they blocked my account.

I was playing on Live Casino mainly on Baccarat and roulette.

Thanks

Yu

Thank you very much, yucaiyun269, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Petronela and Matej ,

Hopefully it can be resolved.

I hope that this can bring to public awareness so that there no more victims suffered at the hand of scam Casino website.

Thanks

Yun

Hello yucaiyun269,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curacao Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (matej@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Hi,

Thanks, can you do a serious downgrading in rating for Gembet Casino so that less victims in future.

Also are you able to forward the case directly to Gaming Authority?

Thanks

Yun

Hello yucaiyun269,

Unfortunately, we can't submit the complaint in your name. You need to do this. However, I can help you with that.

All you need to do is send email to:info@gaming-curacao.com

The email should contain:

1) Your personal information:

name (your first name, your last name and the middle name if you have it)

your country of residence

your age

2) Complaint body must include:

casino name + license (N.V. 365/JAZ)

your login (username) and email in an online casino (with which you had registered the account)

then describe what has happened as thoroughly as possible (including sum of money you are challenging)

3) Attach to the email files (screenshot images or email correspondence) that prove you have already tried to resolve the problem with the casino + link to this complaint

Please let me know when you submit the complaint. If the regulator won't help you we will mark the complaint as unresolved and soon after the rating of the casino will be decreased.

Hi Matej,

Thanks for all the help. As I don't wish to waste more time going to something that we cannot resolve.

Just like Russia being a big country can just any how bomb Ukraine, a smaller country. We are just a victim like Ukraine that no one can stop this injustice from happening in future.

I can only accept the fact this is the reality in life.

Anyway thanks for the help, Casino Guru, hoping that one day you will grow stronger to address the injustice arise from online casino.

Yun

Dear yucaiyun269,

Please give it a try. You can't lose anything, and if you do not submit your complaint to the regulator, I will need to reject your complaint.

So please write them an email, and maybe you will be positively surprised. (even Ukraine is resisting and never losing hope)

Dear yucaiyun269,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.