Generation VIP Casino - 選手の退場が遅れる。

have been emailing and live chat with regards to the below withdrawals.

Trasaction ID 526771396 £100 and 526764894 £300

Being told different information and even being made to feel like a fool.

Withdrawals date 26.08.22 both sent to processer.

I would like my winnings please.

Hello scampb05,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Generation VIP Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi Nick

I have been playing for 2 years yes verified and playing with real money I do not accept bonuses.

Spoke to live chat this morning to discuss the withdrawals on 26.08.22.

Transaction ID 526771396 £100 AND 526764894 £300

hi nick why has the withdrawal been held for 4 days

Hello

Once again contacted Generation VIP via live chat once again told my withdrewal is being reviewed not sue why as I do not accept any bonues

Can you help please

Hello scampb05,

As mentioned in my first post, the withdrawal may take up to 14 days. As you are still within that time frame, I can only recommend to wait and keep us updated.

ÀŔŔRRRRRR

its the 10th September 2022 and still no withdrewals processed still states in my account sending to processer.

Email received on the 5th September stating the Finance department are in contact with the processers

So long from the 26.08.22 to 10.09.2022 what is going on here I really would like what I won

Dear scampb05,

As there has been no update regarding your withdrawal, your complaint will be now forwarded to my colleague Michal who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello scampb05

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Generation VIP Casino to join the conversation.

Dear Generation VIP Casino,

Can you please provide some information regarding the long delay of the player's withdrawal?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear scampb05

I was informed by the casino representative that your case is been examined by the relevant department. I will extend the timer for additional 7 days to help to resolve this complaint.

Dear scampb05

I was informed by the casino representative that your case is still been examined by the relevant department. It takes a bit longer because the casino could not clearly locate your transactions. I have provided the casino with more information so let's hope they will be able to successfully locate your transactions and move with your complaint further. I will extend the timer for additional 7 days to help to resolve this complaint.

Dear scampb05,

I've received this response from the Generation VIP Casino representative:

"100 and 300 GBP were declined because they got approved on our side, but were not found issued by the bank, so we declined them and reissued them, they were approved on 2022-09-15"

Please confirm if you have successfully received the funds.

Dear scampb05,

Although it seems as though this issue has been resolved, as we haven't had a further response from you to confirm this we are, unfortunately, forced to reject this complaint. There is not much that can be done without your cooperation.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal