GGBet Casino - 選手の退場が遅れる。

I withdraw from ggbet the amount of 200 euro (approximately) in my currency from Mar-07-2023.

Hello huywinner1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

What is verified? Is it kyc?. If it is my account is not KYC yet (because they never ask), but i did successfully withdraw with the same method several times . i created my account on Jan-29-2023 and i filled in every neccessary infomation about myself.

I used my real money to bet, i do not abuse bonuses.

My withdrawal is marked as "in progress" since i made the transaction till now.

Last time i talked to them is today.

All they say is about technical problem and they cannot get involved. They say that they can cancel it and let me re-create the transaction. But after i agree to cancel it, they say "We want to inform you, that this transaction is in active processing by a payment system, it is not possible for us to cancel it. "

Here are some images between me and their 24/7 chat and their support@gg.bet

Hello all,

We'd like to point out several aspects:

1) Player does not have any active/pending withdrawal requests

2) Player is solely a sportsbook player.

Regards

Hello huywinner1,

As the casino claims that you have no pending withdrawal, there is basically no issue to resolve.

Also as you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick