Gibson Casino - プレイヤーの撤退が遅れています。

Well as I stated Gibson is sister casino to others I got cashouts pending since thanks giving couldn't play ruined my whole Christmas and birthday so when I got email saying I got $10.00 free chip beat playthrough went to cashout they said I couldn't please help

Dear Hardrock74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Do I understand correctly that you have accumulated these winnings with the $10.00 free chip?

Please, forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Just played them off tired of this family of casinos

Thank you for your reply, Hardrock74. Do I understand correctly that there is no balance left in your account?

Yes got tired hearing the bs excuses was a birthday chip

I apologize, Hardrock74, but since you have lost all your winnings, I am afraid there is not much more we can do for you.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for understanding.

Yes I know that's why I text but all the others are still ongoing from sister casinos

Unfortunately, since you have no balance left, we have no other option than to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.