Gizbo Casino - プレイヤーのアカウントは閉鎖されました。

I made a deposit, played in the live casino, and placed a sports bet. Then I requested a withdrawal via SBP, and in the chat, I was told that my withdrawal was approved and to wait for the funds to arrive. After a day, the money still hadn't arrived, and I tried to log into my account but couldn't. I contacted support, and they told me that my account was blocked and the money was deducted. Please help me resolve this issue.

Я внес депозит , играл в лайв казино и сделал ставку на спорт . После поставил вывод на сбп мне в чате сказали ваш вывод одобрен ожидайте поступление средств . Спустя сутки деньги не пришли пытаюсь войти в аккаунт не выходит пишу в поддержку мне сказали что мой аккаунт заблокирован деньги списаны помогите разобраться в вопросе

Dear reshetnikov1997,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify when you created your account and when it was closed?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Created around November 19th, closed 4 days ago

Verification passed

I didn't use the bonuses

Создал примерно 19 ноября закрыт был 4 дня назад

Верификацию проходил

Бонусы не использовал

Thank you very much for your reply, reshetnikov1997. Have you received any explanation from the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.