Glassi Casino - プレイヤーは入金遅延の問題に直面しています。

I ve deposited 18k on 25th february ,2025.glassi casino saying we are escalating the issue ,there was no response from 3rd party payment provider ,they keep on saying same thing

Dear reddysandyadmala,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Veronika

How can I contact payment provider .casino won't disclose payment provider details ,now a days this platform owned pari match ,doing same scam with deposits ,when we contact ,they reply we are waiting for update from payment provider .when we successfully deposit ,still is it players fault if their payment provider or billing department ment are not giving update to casino .it's already 10 days passed ,still they are waiting for an update from their payment provider .it's not me ,there are lot players waiting for their since months .

The payment provider is your bank or app that you used for depositing money into the casino. You should try contacting their customer support to ask if the money reached the casino's account. Which payment method did you use for depositing?

I've already contacted my bank and my payment provider already on March 3rd ,both confirmed that funds recieved by beneficiary.casino saying their payment provider isn't responding ,their billing department is not yet gave any updates .

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

As I've deactivated phone number which is linked to the casino ,so number linked with bank so I unable provide bank statement till coming Monday ,except bank statemt I'm submitting every thing

Thank you for providing the screenshots. After reviewing the information, I noticed that the transaction of 18,000 INR made on 25 February was declined, according to your deposit history.

To assist you further, could you please provide your bank statement from 25 February up to the present date? This will help us verify if the amount was deducted from your bank account and refunded to you.

I understand this situation can be frustrating, and I truly appreciate your cooperation.

I've got my money back ,thank you

Dear reddysandyadmala,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru