Goated Casino - プレイヤーは返金手続きが不当であると主張している。

Hi Team,

I told there agent prior to 2 deposits that I had a gambling problem, however the agent ignored me. I deposited 3 x with the first deposit I ended up withdrawing once. However that was after I told the agent. They only refunded me for one of the 2 transactions and they said that the withdrawal for the first one covers the second which is not fair as the withdrawal happened due to the first one which they said they wouldn't cover. This is a scam overall I have screenshots of everything please provide an email as they only refunded me a certain amount which I still have not received.

Sincerely,

Dear sati725,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

• Am I correct in understanding that the casino did not refund only one deposit to you, but you won something from this deposit and successfully withdrew these winnings?
• Could you please specify how much you deposited in this deposit and how much you won and withdrew from it?
• When did you make this deposit, and when did you inform the casino of your gambling problem? Please state the exact dates and times.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.