Gohog Casino - プレイヤーの賞金の一部が没収されました。

When I played on this site, I made a withdrawal of about $9,000.

Despite having cleared all the KYC requirements, including video verification, part of my balance has been confiscated.

I have not engaged in any activities that violate the terms of use, yet no reason has been disclosed, and there has been no recourse for appeal.

I want my money back.

こちらのサイトで遊んだ際に、9000ドルほどの出金を作りました

ビデオ認証などを通じて全てのKYCをクリアしたにもかかわらず、一部の残高が没収されています

利用規約に違反するような行為は何もしていないにもかかわらず、理由も開示されず撤回されることもありません。

お金を返してほしい

Dear seijin,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Gohog Casino. Please allow me to ask you a few questions to clarify your situation.

Did you accumulate your winnings with or without an active bonus? If you played with a bonus, please send me a link, a promotional email with the offer, or a screenshot.

What types of games did you play?

Have you made any successful withdrawals before?

Did you contact customer support to inquire about the reason your winnings were capped? What was their response?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I won with my first deposit bonus

If there have been no changes since the offer link, this is what it was.

https://www.gohog.com/ja/promotions/welcome-bonus-premium

The model used was Crash Game.

The terms of use do not state that it is prohibited, and I have confirmed with live support that it is okay to play the game.

I think only $2,000 was successfully withdrawn.

Have you contacted customer support to find out why your winnings were limited? What was their response?

We have inquired, but they have refused to disclose and are being confiscated without reason.

In addition, their KYC was unreasonable.

I can't log in anymore, so I don't remember the details, but I think KYC authentication couldn't be completed quickly on the site at that time.

After they submit a withdrawal request, they will be notified by email and will go through the KYC verification process (video verification with specific instructions) within about 48 hours.

They sent out an extremely unreasonable notice saying that if I did not complete the

I happened to check my email so I was able to respond, but this was a sudden action without any warning.

The authentication process on this site is outrageous, and although they say you can withdraw money after completing the authentication process, they cancel the withdrawal midway and more than half of the money is confiscated.

You can be sure that the site's extremely high rating is a mistake.

At the time, it was not listed on this site, and I was planning to contact the license holder when I had time, but now that I see it has been listed recently, I would like to ask CasinoGuru to conduct an impartial investigation.

I had made some large winnings on this sister site, so I suspect that this may have also been confiscated.

I still have some emails and other information, so I would appreciate it if you could conduct a fair investigation.

初回入金ボーナスで勝ちました

オファーのリンク当時から変化がなければこれだったと思います

https://www.gohog.com/ja/promotions/welcome-bonus-premium

使用した機種はクラッシュゲームです

利用規約で禁止とは記載がされておらず、ライブサポートにもプレイが問題ないのかも確認を取っています

出金に成功したのは$2,000のみだと思います

・賞金が制限された理由についてカスタマー サポートに問い合わせましたか? 回答はどうでしたか?

問い合わせはしています。ですが彼らは開示を拒み理由なく没収をされています。

また、その他にこちらのKYCは非常識なものでした

もうログインできないので、詳細には覚えてないですが、KYCの認証が当時はサイト内ですぐに完結しなかったと思います。

彼らは出金申請を出してから、メール案内で48時間程度でKYCの認証プロセス(特定の指示によるビデオ認証)

を完了しなければ没収するという余りにも無茶ぶりな案内を送りました

たまたまメールを確認したから対応できたものの、警告などもなくいきなりの措置です

こちらのサイトの認証プロセスは非常識であり、その認証プロセスを完了して出金すると一度はいいながら、途中で出金を取りやめ半分以上を没収されている状態です

サイトの評価値が非常に高いのは誤りであると確信ができます

当時こちらのサイトでは掲載がされておらず、ライセンス元への問い合わせを時間のある時にやろうと思ってたのですが、最近掲載されているの見て、カジノグルによる公正な調査をお願いしたいです。

こちらの姉妹サイトで大きな勝利金を出していたので、それもあり没収されたのではないかと勘繰っています。

いくつかのメールなども残っているので公正な調査をお願いします。

Thank you for your reply. Please forward me all the communication between you and the casino customer support regarding the cap of your winnings at veronika.l@casino.guru. Please include all the evidence that could be considered important for the investigation, including screenshots, chat transcripts, emails, and photographs.

I have sent it so please check

送信したのでご確認お願いします

Thank you very much, seijin, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, seijin,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Gohog Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed and part of his winnings (disputed amount) confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence and breached/applied rules?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.