Gohog Casino - プレイヤーの賞金は没収され、アカウントは閉鎖されました。

Upon registering on the site, I noted that there was an offer for both a first deposit bonus and a cashback if losses were incurred using this initial bonus.

I used the first deposit bonus, deposited $600 in cryptocurrency, and played slots, where I managed to win around $6500 with the cashback portion. I read the terms and conditions both before and after playing, and found no violations.

After requesting a withdrawal, I was asked to provide necessary documents and a verification video, which I submitted.

Following this, I received several emails delaying the withdrawal, and eventually, an email stating they would pay the winnings but would close my account. No reasons were provided for the closure.

A few days later, I received another email stating that the winnings would not be paid due to a supposed violation of the terms and conditions, which led to the forfeiture of my winnings.

Having my winnings confiscated without any clear reason is completely unacceptable to me. I request that the Casino Guru intervene and investigate this matter on my behalf.

サイトに登録すると、初回入金ボーナスと初回ボーナスで負けた際に貰えるキャッシュバックがあるといった内容が記載されていました。

初回入金ボーナスを使用して仮想通貨で600ドル入金してスロットで遊び、キャッシュバック部分で6500ドルほど勝利することができました。プレイする前にも後にも読みましたが、利用規約の違反はなかったです。

出金申請後に必要書類と認証用の動画を求められたので提出しました。

その後何度か出金を引き伸ばすメールが来た後で、勝利金を支払うがアカウントは閉鎖するといった内容のメールが届きました。閉鎖についての理由は明記されていませんでした。

勝利金が支払われないままだった数日後に、勝利金は支払うといった内容を覆す規約違反で没収といったメールが届きました。

理由も分からず没収され、到底納得できるものではないのでカジノグル側に間に入っていただき調査していただきたいです。

Dear gpmjs6p6pt,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gohog Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please share a link or a screenshot of the bonus you activated and played? Was it this bonus? https://www.gohog.com/promotions/welcome-bonus-premium

Could you please share your communication with the casino you referenced in your post to my email at tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The bonus is at that link.

The email has been forwarded.

Please check.

ボーナスはそのリンクであっています。

メールは転送しました。

確認をお願いします。

Thank you for the reply.

The bonus I linked appears to be for deposits in fiat currency (such as JPY, USD, EUR), not a crypto deposit. The bonus specific for crypto depositors appears to have different conditions.

• Could you please explain the mechanism of the bonus activation in your case?

You wrote:

(I received) an email stating they would pay the winnings but would close my account. No reasons were provided for the closure.

A few days later, I received another email stating that the winnings would not be paid due to a supposed violation of the terms and conditions, which led to the forfeiture of my winnings.

• Could you please send me these emails as well?

Fiat currencies receive a 100% bonus, while cryptocurrencies receive a 120% bonus.

50% cashback is the same as fiat currency.

The email has been forwarded.

Verification please.

法定通貨が100%ボーナスに対し、仮想通貨では120%ボーナスになります。

キャッシュバック50%は法定通貨と同じです。

メールは転送しました。

確認お願いします。

Thank you very much, gpmjs6p6pt, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you gpmjs6p6pt for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Gohog Casino for their help in resolving this complaint. We would like to know why was the player's account closed and winnings confiscated.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear gpmjs6p6pt, the casino has provided me with evidence of collusion. Unfortunately, with that in mind, we are unable to assist further as the steps the casino has taken are justified. Due to this reason, we will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter