Gohog Casino - プレイヤーの賞金は没収されました。

Recently, I registered on this casino site and won a total of $3340.

Of that amount, $2000 was successfully withdrawn, but $1340 was confiscated due to a violation of the terms and conditions.

I was accused of violating the terms through what they called "advantage play."

I played various games and was not informed exactly which game resulted in the violation.

I requested them to reconsider based on an overall judgment, but was declined. I would like to ask for reconsideration from those in charge.

先日こちらのカジノサイトで登録をいたしまして合計3340$の勝利をしました。

その内の2000$は出金されまして1340$が利用規約違反と言われて没収をされています。

アドバンテージプレイという利用規約違反を指摘されました。

色んなゲームで遊びまして具体的にどのゲームが規約違反になったのかも教えていただけておりません。

総合的な判断と言われて再考していただくようにお願いをしましたがダメでしたのでこちらの方々に再考をしていただくよう連絡をしてほしいです。

Dear nishitsuki,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered with the casino.

To better understand your situation and assist you effectively, could you please clarify the following:

• Can you provide more details about the games you played and the strategies or approaches you used while playing?
• Did the casino provide you with any specific details or evidence to explain how you allegedly violated their terms and conditions through "advantage play"?
• Have you had any additional communication with the casino regarding this issue? If so, could you share the content of those discussions?
• Were there any terms and conditions highlighted to you during the gameplay that might relate to the casino's claims?

If you have any relevant emails, screenshots, or other communication with the casino, please forward them to petronela.k@casino.guru. These details can be crucial in helping us assess the situation and mediate effectively.

Your cooperation is essential for us to proceed with your case. Without the necessary information and input from your side, we won’t be able to move forward or present a solid case to the casino.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an extremely high volume of complaints, we kindly ask for your patience. While we aim to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you happy holidays!